Ascend Recovery Center ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at ascendrecoveryfl.com, contact us by phone, or receive treatment services at our facility located at 4362 Northlake Blvd, Suite 117, Palm Beach Gardens, FL 33410.
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Protected Health Information (PHI) is governed by our separate HIPAA Notice of Privacy Practices. This Privacy Policy covers non-clinical information collected through our website and general business operations.
Information We Collect
We may collect the following categories of information:
Information You Provide Directly
- Name, email address, phone number, and mailing address
- Insurance information submitted through our verification forms
- Information provided during intake, admissions inquiries, or contact form submissions
- Any other information you voluntarily provide to us
Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on pages, referring URLs, and navigation patterns
- Cookies, pixel tags, and similar tracking technologies
How We Use Your Information
We use collected information for the following purposes:
- To respond to admissions inquiries and insurance verification requests
- To facilitate the intake and admissions process
- To provide, maintain, and improve our website and services
- To communicate with you regarding treatment services and follow-up care
- To comply with legal obligations, including HIPAA and 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records)
- To analyze website traffic and usage patterns to improve user experience
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device when you visit our site.
Essential Cookies: Required for the website to function properly, including form submissions and navigation.
Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics and similar tools to collect aggregated, anonymized usage data.
You can control cookies through your browser settings. Disabling cookies may limit certain functionality on our website, such as form submissions and insurance verification tools.
Third-Party Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, provided those parties agree to keep your information confidential.
We may disclose information when required by law, to enforce our site policies, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Important: Substance use disorder treatment records receive additional federal protection under 42 CFR Part 2 and cannot be disclosed without specific written consent except in limited circumstances defined by law.
Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure server infrastructure with restricted access controls
- HIPAA-compliant administrative, physical, and technical safeguards for PHI
- Regular security assessments and staff training on data protection protocols
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of marketing communications at any time
- Withdraw consent for data processing where consent was the legal basis
For rights related to your Protected Health Information (PHI), please refer to our HIPAA Notice of Privacy Practices.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
Ascend Recovery Center
4362 Northlake Blvd, Suite 117
Palm Beach Gardens, FL 33410
Phone: (561) 956-1082