Your path to healing starts with one brave step.
We designed our admissions process to be as clear, supportive, and compassionate as the care clients receive once they begin treatment.
Four steps to recovery
We guide each client and family through every stage so the path into treatment feels manageable and informed.
Initial Inquiry
Call or complete a form. An admissions specialist listens without judgment and explains immediate next steps.
Clinical Assessment
A brief screening helps determine the right level of care for the client's needs and goals.
Insurance & Finance
We verify benefits, explain coverage, and reduce paperwork stress wherever possible.
Arrival & Welcome
Travel, intake, and arrival are coordinated so treatment can begin with clarity and support.
Insurance Coverage
We accept many major PPO plans and provide confidential benefits verification with clear cost-of-care guidance.
Packing Essentials
Bring comfortable clothing, current medications, and basic identification. Our team can share a personalized checklist before arrival.
Family Communication
When appropriate and authorized, we help families understand the process and how to support treatment constructively.
Fast Placement Guidance
Same-day admissions conversations are often available depending on clinical appropriateness and insurance confirmation.
Your packing list for treatment
Ascend is an outpatient program — most clients return home or to sober living each evening, so packing is light. Bring these to your first day; our team sends a personalized checklist before you arrive.
Identification & insurance
Photo ID (driver's license or passport), your insurance card, and a list of current prescriptions with dosages.
Medications
All current medications in their original labeled bottles. Our medical team reviews everything on day one and coordinates ongoing management.
Comfortable clothing
Casual, comfortable clothing for daily programming. Dress is relaxed — most clients wear what they'd wear to a casual workday.
A water bottle & small snacks
Reusable water bottle and any preferred snacks. Coffee, water, and light refreshments are available on-site throughout the day.
Notebook & something to write with
Many clients keep a recovery journal for group reflections, skills practice, and tracking goals between sessions.
Your phone & charger
Phones are welcome (see house rules below). Bring your charger — you'll have access during breaks and designated times.
What's allowed, and what a day looks like
The questions clients and families ask us most about day-to-day life in the program. House rules exist to protect everyone's recovery and privacy — not to punish.
Can I bring my cell phone?
Yes. Phones are permitted and used during breaks, lunch, and designated times. To protect group confidentiality and keep sessions focused, phones are set aside during clinical group and individual therapy and returned afterward.
Can I smoke or vape?
Yes — in designated outdoor areas only, during scheduled breaks. Nicotine vaping and cigarettes are accommodated; the clinical team can also support nicotine reduction if that's one of your goals.
Can I keep working or going to school?
Often, yes — especially in IOP, which offers morning and afternoon tracks (3 hours/day). PHP is more time-intensive (5–6 hours/day) and may require medical leave; FMLA provides 12 weeks of job-protected leave for treatment.
Can my family be involved?
Yes, with your written consent. Family therapy and education are built into every level of care because family involvement is one of the strongest predictors of lasting recovery.
What does a typical day look like?
A morning check-in, two group sessions (one process, one skills/psychoeducation), a lunch break, a specialty session (EMDR, trauma, expressive arts, or family therapy), and an individual session with your primary counselor.
How quickly can I start?
The first steps often begin the same day. Once benefits are verified and clinical fit is confirmed, our team coordinates a start date — and detox placement first if medically needed.
How do I start admissions at Ascend?
Three ways to begin, depending on what you need answered first. Each takes minutes and none of them commit you to treatment.
Complete a Confidential Assessment
A short clinical questionnaire that helps our team recommend the right level of care before you call.
Check Your Insurance Coverage
Which plans we are in-network with, what PHP and IOP typically cover, and how benefits are verified.
Understand the Cost
What treatment costs with and without insurance, and the payment options available at Ascend.
Have a question we didn't cover?
Call our 24/7 admissions line — no pressure, no obligation. We'll answer honestly and help you decide the right next step. You can also verify your insurance benefits online in about 15 minutes.
HIPAA-protected · Most insurance accepted · Response within 1 hour